How It Works

Trust My Landlord connects tenants, landlords and agents through a transparent, evidence-based platform. Here's how it all fits together.

The Platform in Five Steps

From registration to reputation — a simple, structured process.

Create your account and register your tenancy.

Tenancy agreement verified securely.

Structured, evidence-based issue reporting.

Landlord or agent responds and resolves.

Trust Score updates based on outcomes.

Whether you're a tenant, landlord or agent — there's a registration path designed for you.

Tenant creates an account on Trust My Landlord

Uploads tenancy agreement for verification

Tenancy is validated through our secure process

Tenant can now report issues and view their landlord's Trust Score

Landlord registers their property on the platform

Sends a portal invitation link to their tenant

Tenant registers via the link — automatically verified

Both parties benefit from transparent communication

Letting agent registers via the agency portal

Invites tenants for managed properties

Tenant does not need to upload a tenancy agreement

Agent oversees the tenancy relationship on the platform

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Use our structured framework to report maintenance issues, communication problems, or compliance concerns with evidence.

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Monitor how your landlord or agent responds. Resolution behaviour directly impacts the Trust Score.

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Over time, the Trust Score provides a reliable, evidence-based picture of landlord and agent performance.

Join the early access list and be among the first to use Trust My Landlord.