Terms of Use

1. Introduction

These Terms of Use ("Terms") govern your access to and use of the Trust My Landlord website and platform (the "Service"), operated by Trust My Landlord Ltd ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. About the Service

Trust My Landlord is an independent, evidence-based reputation platform for the UK private rental sector. The Service provides Trust Scores for landlords and letting agents based on verified tenancy data, structured reporting, and resolution outcomes. The platform is currently in pre-launch, and features described on this website may not yet be available.

3. Eligibility

You must be at least 18 years old and a resident of the United Kingdom to use the Service. By using the Service, you represent and warrant that you meet these requirements.

4. Account Registration

When the platform launches, you may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

5. Acceptable Use

When using the Service, you agree not to:

• Submit false, misleading, or fraudulent information or reports.
• Impersonate another person or misrepresent your identity or affiliation.
• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Attempt to manipulate Trust Scores through false or coordinated reporting.
• Harass, threaten, or intimidate other users of the platform.
• Interfere with or disrupt the Service or its infrastructure.
• Scrape, crawl, or use automated means to access the Service without our written consent.

For full details, please see our Acceptable Use Policy.

6. Trust Scores

Trust Scores are generated by our proprietary algorithm based on verified data. While we strive for accuracy and fairness, Trust Scores are provided for informational purposes and should not be the sole basis for any decision. We do not guarantee that Trust Scores are error-free or that they reflect every aspect of a landlord's or agent's performance.

7. Intellectual Property

All content, features, and functionality of the Service — including text, graphics, logos, icons, images, and software — are the property of Trust My Landlord Ltd or its licensors and are protected by UK and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Service without our prior written consent.

8. User Content

By submitting content to the Service (including reports, evidence, and responses), you grant us a non-exclusive, worldwide, royalty-free licence to use, display, and process that content for the purposes of operating and improving the Service. You retain ownership of your content but are responsible for ensuring it is accurate, lawful, and does not infringe any third-party rights.

9. Limitation of Liability

To the fullest extent permitted by law, Trust My Landlord Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim arising from or related to the Service shall not exceed the amount you have paid to us (if any) in the 12 months preceding the claim.

10. Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not provide legal, financial, or professional advice through the Service.

11. Termination

We reserve the right to suspend or terminate your access to the Service at any time, without notice, for conduct that we believe violates these Terms, is harmful to other users, or is otherwise objectionable. You may also terminate your account at any time by contacting us.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

14. Contact Us

For any questions about these Terms, please contact: