Privacy Policy

1. Introduction

Trust My Landlord Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and platform.

We are registered as a data controller with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

3. What Data We Collect

We may collect the following categories of personal data:

• Identity data: Name, email address, and user type (tenant, landlord, or agent).
• Contact data: Email address and any information you provide through our contact form.
• Tenancy data: Tenancy agreements, property addresses, and tenancy dates (when the platform launches).
• Usage data: Information about how you use our website, including pages visited, time spent, and interaction patterns.
• Technical data: IP address, browser type, operating system, and device information.
• Report data: Issue reports, evidence uploads, and resolution records (when the platform launches).

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our platform and services.
• To process your early access registration and notify you of platform updates.
• To verify tenancies and generate Trust Scores (when the platform launches).
• To respond to your enquiries and provide customer support.
• To improve our website and platform through analytics.
• To comply with legal obligations.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., early access signup, marketing communications).
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Where processing is necessary for our legitimate interests (e.g., improving our services, ensuring security) and your rights do not override those interests.
• Legal obligation: Where processing is necessary to comply with a legal obligation.

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Service providers: Third-party companies that help us operate our platform (e.g., hosting, email services, analytics). These providers are contractually bound to protect your data.
• Legal authorities: Where required by law, regulation, or legal process.
• Platform users: Trust Scores and property-level performance summaries are visible to other platform users. Personal details (names, email addresses, tenancy agreements) are never displayed publicly.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. For early access signups, we retain your data until the platform launches and you create an account, or until you request deletion. For full details, please see our Data Retention Policy.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data (subject to legal obligations).
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days as required by law.

9. Cookies

Our website uses cookies to improve your experience. For full details about the cookies we use and how to manage them, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure hosting, access controls, and regular security reviews.

11. International Transfers

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, including standard contractual clauses or adequacy decisions.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

14. Contact Us

For any questions about this Privacy Policy or your personal data, please contact: